Cancellation policy & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must contact us (Imanuel Herz, Mountain-Movers, Abzweig Zabeltitz 1, 01561 Großenhain, Germany, Tel.: 015147870421, E-Mail: kontakt@mountain-movers.de) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Related/financed transactions

If you finance this agreement with a loan and later revoke it, you are no longer bound by the loan agreement, provided both agreements form a single economic unit. This is particularly true if we are also your lender or if your lender uses our assistance in financing the agreement.If the loan has already been paid to us when the cancellation becomes effective or when the goods are returned, your lender will assume our rights and obligations under the financed contract with you with regard to the legal consequences of the cancellation or return. This does not apply if the contract in question concerns the acquisition of financial instruments (e.g., securities, foreign currencies, or derivatives). If you want to avoid a contractual obligation as much as possible, exercise your right of cancellation and also cancel the loan agreement if you are also entitled to a right of cancellation for this.

General information

1) Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect the goods from transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the above-mentioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you wish to cancel the contract, please fill out this form and return it.

Return form

To

Mountain Movers
Zabeltitz junction 1
01561 Grossenhain
Germany
E-mail: kontakt@mountain-movers.de